Privacy Policy

Last Updated: December 2024

BytesLabs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at byteslabs.cc and our AI tools and services (collectively, the "Services"). By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our Services.

Account Information

When you create an account, we collect:

  • Email address
  • Name (if provided)
  • Account credentials (encrypted)

Payment Information

We use Stripe as our payment processor. When you make a purchase, Stripe collects and processes your payment information directly. We do not store your complete credit card number, CVV, or other sensitive payment details on our servers. We only receive limited transaction information from Stripe, including:

  • Last four digits of your card (for reference)
  • Card type and expiration date
  • Billing address
  • Transaction history and amounts

Usage Data

We automatically collect certain information when you access or use our Services, including:

  • Device information (browser type, operating system)
  • IP address and approximate geographic location
  • Pages visited and features used
  • Date and time of access
  • Referring website or source

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To provide, maintain, and improve our AI tools and services
  • Account Management: To create and manage your account, process transactions, and send service-related communications
  • Customer Support: To respond to your inquiries, provide technical support, and address your concerns
  • Security: To detect, prevent, and address fraud, abuse, and other harmful activities
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Service Improvement: To analyze usage patterns and improve our Services
  • Communications: To send you important updates about your account or changes to our terms and policies

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We only share your information in the following limited circumstances:

Payment Processing

We share necessary information with Stripe to process your payments securely. Stripe's use of your personal information is governed by their own privacy policy, available at stripe.com/privacy.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using TLS/SSL protocols
  • Encryption of sensitive data at rest
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Secure payment processing through Stripe (PCI-DSS compliant)

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to implementing industry-standard protections.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws, including GDPR and other privacy regulations:

  • Right to Access: You may request a copy of the personal information we hold about you
  • Right to Correction: You may request that we correct any inaccurate or incomplete personal information
  • Right to Deletion: You may request that we delete your personal information, subject to certain exceptions
  • Right to Restriction: You may request that we restrict the processing of your personal information in certain circumstances
  • Right to Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format
  • Right to Object: You may object to the processing of your personal information for certain purposes
  • Right to Withdraw Consent: Where we rely on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@byteslabs.cc. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use minimal, essential cookies that are strictly necessary for the operation of our Services. These cookies enable core functionality such as:

  • User authentication and session management
  • Security and fraud prevention
  • Remembering your preferences and settings

We do not use advertising cookies, tracking pixels, or third-party analytics that collect personal information for marketing purposes. Our approach to cookies is privacy-first, collecting only what is necessary for the Services to function properly.

You can control cookies through your browser settings. However, disabling essential cookies may affect the functionality of our Services.

7. Children's Privacy

Our Services are intended for users who are at least 18 years of age. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18.

If we learn that we have collected personal information from a minor, we will take immediate steps to delete such information from our records. If you believe that we may have collected information from a minor, please contact us immediately at support@byteslabs.cc.

By using our Services, you represent and warrant that you are at least 18 years of age.

8. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country.

When we transfer your personal information internationally, we implement appropriate safeguards to ensure your data receives an adequate level of protection, including:

  • Standard contractual clauses approved by relevant authorities
  • Transfers to countries with adequate data protection frameworks
  • Other legally recognized transfer mechanisms

By using our Services, you consent to the transfer of your information as described in this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will:

  • Update the "Last Updated" date at the top of this page
  • Notify you via email or prominent notice on our website prior to the changes becoming effective
  • Provide you with the opportunity to review the changes before they take effect

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Services after any modifications indicates your acceptance of the updated Privacy Policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

BytesLabs

Email: support@byteslabs.cc

Website: byteslabs.cc

We are committed to resolving any complaints about our collection or use of your personal information. We will respond to all inquiries within 30 days.

Supervisory Authority

If you are located in the European Economic Area (EEA) and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.